Q&A
Here you can find answers to our most frequently asked questions.
Q: Who is the Southcoate HOA and what do they do?
A:
The Southcoate HOA Board is made-up of 7 unpaid volunteer homeowners of Liberty Run, just like you. The Board is in charge of setting, maintaining, and enforcing community guidelines, establishing trash and recycling service and community grounds maintenance, meeting State and Local compliance standards, and performing periodic property inspections to ensure all homes follow the guidelines. We also collect payments, create budgets, prioritize funds for improvements and repairs, keep insurance, pay taxes, etc. There are also multiple committees of additional unpaid volunteer homeowners who help the board with things like, coordinating community events, neighborhood watch, maintaining our documents and guidelines, writing newsletters, keeping our website up-to-date, etc. If you would like to become a community volunteer, please attend any of our monthly meetings and/or send an email to klord@LordsPropertyManagement.com to see how you can help.
Q: How to I request resale documents?
A:
Your realtor should send an email to Kori Lord at klord@LordsPropertyManagement.com. The subject line of the email should be "Southcoate Resale Documents" + the property address. Requests sent to individual board members or individuals separately will not be received by the HOA. The resale documents will contain an invoice for $200. The breakdown of this is $150 for the seller and $50 set-up fee for the buyer, but these fees can be negotiated between the parties. Payment will be made by the title company after closing.
Monthly assessments should be paid electronically, online, through the Resident Portal. ACH/eCheck is free, but credit and debit card payments are assessed a small fee. You can also set-up autopay through the Resident Portal, … set-it-and-forget-it! Although we will accept personal paper checks, we prefer electronic payments through the portal.
Q: How do I pay my monthly assessments of $47?
A:
Q: Questions about payments?
A:
Q: I use autopay through my bank on the 1st of the month, and I got an email on the 12th that my payment hasn’t been received. A: Autopay from your bank mails us a packet of paper checks once per week. Banks only send bill payments once per week to reduce the cost of postage, so your check will arrive in an envelope with 5 or 10 other checks from homeowners who use the same bank. Some of those checks are dated up to 14 days prior to receiving the check. We only pick-up the mail from the post office once per week, and always on the 16th of each month. Any paper checks received by the pick-up on the 16th are not late, and will not get a late fee. Electronic payments made through the portal will be posted to your account instantly, and the funds withdrawn the next day. So, you could make a payment at 11:59pm on the 15th of the month, and it would not be late, but making a payment through your bank’s bill-pay system would require up to 2 weeks lead-time to ensure that it is not late, and it could take another few days before your check is deposited at the bank. Q: What happens if I have insufficient funds by the time my check is cashed? A: If you pay your monthly assessments with the online portal, your payment will be immediately declined, and you can immediately make a payment with a different method, and no fees will be charged. If you pay your monthly assessments with a paper check or your bank’s bill pay system, it will take one or two days for your check to bounce. Your bank will charge you a fee for NSF, and our bank will charge us a fee for NSF. We will not immediately know that it was your check that was declined. We will receive a letter in the mail at the end of the month, then we will send you an email notifying you that your check has been returned, and we will invoice you for the NSF fee that we received, and you will need to send a new check to replace the returned check. The NSF fee for Truist Bank is currently $12, but the bank may change the fee at any time. Q: I pay my dues via the Resident Portal in advance, but the portal shows that I owe a balance? A: Traditional accounting method font for computer software shows a negative balance with parenthesis around the number rather than a (–) sign, because it could be confused for a dash symbol. For example, $47 means that you owe $47, but ($47) means that you have overpaid by $47. If you are not sure, just look at the payment history, which is the “$” sign symbol at the bottom menu of the app. It will show charges vs payments.
Q:When do I need to submit an ARC application form?
A:
You need an ARC application and approval prior to scheduling any noticeable changes to the exterior of your home, especially with regard to fences, decks, patios, mailboxes, shutters, windows, siding, roof, and door. There are pre-approved shutter and front door colors available in the ARC Standards document, and you do NOT need to submit an application when using one of those pre-approved colors for your shutters or front door. Some fences that do not meet our guidelines are grandfathered, and cannot be changed unless they are corrected. Also, if you are replacing something old with something new, in the same place, with the same style and color, then you do NOT need ARC approval, unless it is a grandfathered fence. For more info see our ARC Guidelines https://www.libertyrunhoa.net/documents-forms.
An ARC application can be submitted 3 ways. 1)electronically through our website and email attachments, or 2)download the pdf from our website and submit it in person at a monthly HOA meeting 3)create a task or general inquiry via the Resident Portal, and upload attachments with your submission. The Form and all info can be found at https://www.libertyrunhoa.net/documents-forms Don’t forget to also submit your supporting drawings or color and style images via the portal or email. Your application is NOT complete until we receive your supporting attachments.